FAQs
Welcome to the Asia Spice Rice FAQ section
Here you find quick answers to the most common questions about our products, delivery, payments and orders. We keep this page updated so you always have the information you need for a smooth shopping experience.
1. What type of products are sold on AsiaSpiceRice.ro?
We offer rice, lentils, spices, instant noodles, teas, snacks, oils and traditional foods from Nepal, India and South Asia.
2. Are your products authentic?
Yes. All items are sourced from trusted brands and official distributors. Every product is original and factory-sealed.
3. Do you deliver across Romania?
Yes. We deliver nationwide through courier partners.
4. How long does delivery take?
Orders usually arrive in 1–3 working days depending on your location.
5. How much is the shipping cost?
Shipping cost is shown at checkout and depends on courier and order weight.
6. Do you offer free delivery?
Free delivery is available when your order reaches the minimum amount specified at checkout.
7. Can I place a bulk order?
Yes. You can order larger quantities for restaurants, shops or events. Contact us for price quotes and stock availability.
8. What payment methods do you accept?
We accept card payments and payment on delivery.
9. Are allergens listed on your products?
Yes. Check each product page for allergen information such as gluten, nuts or mustard.
10. How do I store rice, lentils or spices after opening?
Keep them in an airtight container, in a cool and dry place.
11. Do you sell fresh or refrigerated products?
No. We only sell packaged, shelf-stable pantry items.
12. What if an item arrives damaged?
Contact us immediately with a photo. We replace the product or offer a refund.
13. Can I return a product?
Due to the nature of the products we can not accept returns, but you can contact us and we will see what can be done.
14. How do I know when a product is back in stock?
You can activate the stock notification option on the product page.
15. Do your products have English or Romanian labels?
Some products have multilingual labels. For most items we provide Romanian descriptions, ingredients and usage info on the website.
16. Are the expiration dates visible on the site?
Expiration dates vary by batch. If you need confirmation, contact us and we will check the current stock.
17. Do you offer halal or vegetarian products?
Yes. Many items are halal or vegetarian. Check the product description for details.
18. Can I contact customer support?
Yes. Use the contact form or the phone number on the website. We answer fast.
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